November 15, 1999


Mr. David Trachtenberg
President
PRODIGY
44 South Broadway
White Plains, New York 10601


Dear Mr. Trachtenberg:

I have been a member of Prodigy Internet Services for about six months. I want to let you know that I have had the worst experience with Prodigy as an ISP than I have ever had with any other service provider.

To keep this letter brief, I will just tell you that you have a site that has not been working properly for at least a month and a half. The number into the site is (xxx) xxx-xxxx. I originally reported the problem from its conception in late September. The site will log the user in fine but will not navigate. It does not seem to me to be a problem of great significance so I am plagued as to why after all of my phone calls and emails it wasn't fixed within a reasonable amount of time.

The quality of your technical support and customer service crews leaves much to be desired. I will be placing a web page on the net to let your possible future customers know what type of service I received and what they should expect. This web site will be listed with every search engine, big and small. If you interested in reading the material you may find it at:

http://meltingpot.fortunecity.com/melbourne/878/index.html